Compliments & Comments
We aim to provide patients with the best care we can, but we will sometimes fall short of the mark. If you have any compliments & comments, about our service, we want to hear about it, please do let us know either via our email firstname.lastname@example.org Please also leave us a review on NHS Choices.
Concerns & Complaints
We want to hear about your concerns or complaints.
We would encourage you to speak to whoever you feel most comfortable with – your doctor, a nurse, a receptionist – but if you would prefer to give your feedback in writing, please send it to the Reception & Administration Manager at the address on the Home page.
If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained. We will just do our best to put right anything that has gone wrong.
We will ensure that your complaint is investigated thoroughly and as speedily as possible. We will endeavour to resolve verbal complaints on the same day. You will receive an acknowledgment of your written complaint within three working days. We aim to complete any investigations and report back to you within ten days of receipt of your complaint, although, in some cases, more time may be required.
Please put your complaint in writing to the Operations Manager
Your complaint will then be investigated by the Operations Manager or a suitable Clinician. This person may contact you to ensure that your complaint is fully understood before conducting an investigation. Once this has been completed, it will be discussed fully with you. Please note that the Practice Complaints System does not deal with matters of legal liability or compensation.
If you are not happy with our response to your complaint you can also complain to the Parliamentary and Health Service Ombudsman. You can get more information about them from www.ombudsman.org.uk. You can contact them on the Complaints Helpline on 0345 015 4033, or in writing at The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London. SW1P 4QP. or to
PALS, Swift House, Hedgerows Business Park, Colchester Road, Springfield, Essex, CM2 5PF, Tel – 01245 459459, Email: email@example.com